IT Support Ottawa

A desk your staff can reach, remote fixes, patching, endpoint and email security, backups, joiners and leavers, and an escalation path that reaches an engineer rather than a second ticket. For Ottawa work we add the part most support contracts leave out: keeping your control mapping current so the evidence exists before an assessment asks for it, rather than being assembled the week before.

Here's the honest answer, because this is the question to ask everyone. Security screening is granted by Public Services and Procurement Canada, not claimed by a supplier. The organisation is screened first, through a Designated Organization Screening for Protected information or a Facility Security Clearance for Classified, and only then can individual staff be put forward for Reliability Status, Secret or Top Secret. Tell us what your contract requires and we'll tell you plainly what we hold today and what we'd need to obtain, including when the answer is that we're not the right supplier for that piece of work.

Yes. We work in English and French, which in the National Capital Region is a service question rather than a courtesy. It's worth checking with any provider you're comparing, because a desk that handles French only during Eastern business hours is a different product from one that handles it whenever the ticket arrives.

We say so on purpose. Our engineers work out of North York and travel for anything physical, which we book against your change window and quote rather than bury. Everything else, the desk, the monitoring, the patching, the control mapping and the escalation, runs the same wherever it sits. If your requirement is genuinely a technician in the building inside an hour, a local firm will serve you better and we'll say so on the call.

No. We support company-owned estates under a contract, so we're not a repair shop. Ottawa has plenty of good ones and they'll be faster and far cheaper for a personal machine. Where a personal device gets used for work, that's endpoint policy rather than repair, and it's a different conversation.

This page isn't a job posting and a lot of what ranks beside it is. If you're looking for IT support work in Ottawa, the job boards will serve you far better than we will. Any openings we have sit on our careers page rather than here.

Yes. Kanata, Nepean, Orleans, Barrhaven and across the river into Gatineau. Remote work doesn't notice the boundary. On-site attendance does, and a Gatineau address adds a Quebec dimension to privacy that's worth raising early rather than discovering later.