IT outsourcing services in Canada, run by senior engineers
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IT outsourcing services we run for Canadian companies
One team in Canada takes on your day-to-day IT, so your own staff can focus on the business.
Outsourced IT support
Outsourcing IT support means your staff reach an engineer who can fix the problem, not a script. We handle new hires, departures, laptops, Microsoft 365 accounts and everyday breakage.
IT operations outsourcing
We run your network, servers, cloud accounts, backups and patching around the clock. Our security operations centre watches for threats, and one team owns uptime and the response when something goes down.
Projects and IT management
Senior engineers handle the migrations, hardware refreshes and audits your team doesn't have time for. We also manage your vendors and renewals and plan next year's IT with you.
Which Canadian rules apply to outsourced IT services?
It depends on your sector, but one rule applies everywhere: handing work to a provider doesn't hand over your responsibility for the data. Federally regulated banks and insurers follow OSFI's Guideline B-10. Ontario health custodians often treat their IT provider as an agent under PHIPA. Quebec firms need a written contract under Law 25. We build the controls to match.
A production line can't stop for a patch window, so changes have to fit the schedule.
OT and IT convergence. A flat network between plant and office is the common failure, and segmentation is the fix. It's a design problem, not a purchase.
Health information sits under provincial privacy law, and your IT provider is usually the custodian's agent.
PHIPA. Ontario's health privacy act, with its own definition of a custodian and its own duties for the agents acting on a custodian's behalf. Your IT provider is usually an agent.
Solicitor-client privilege decides how a firm can handle its data.
Law Society obligations. Confidentiality and competence duties reach the technology you practise with, and the vendors who touch client information. The firm is expected to have assessed the provider, which means the provider should arrive with the answers.
SCADA networks and remote sites can't go offline, so changes are planned around them.
SCADA and ICS. Availability outranks confidentiality here, and you often can't take a system offline to investigate what happened on it.
OSFI's technology and cyber risk rules set what an examiner will ask to see.
OSFI B-13. Technology and cyber risk across three domains: governance, technology operations and resilience, and cyber security. It binds federally regulated institutions, and only those.
Full IT outsourcing or co-managed IT?
Most Canadian companies that look at IT outsourcing services choose between these two models. With full IT outsourcing, we act as your IT department, which suits firms with no internal IT staff. With co-managed IT, your IT manager stays in charge and hands us the night shift, the patching and the bigger projects. Both use the same engineers and the same tools, so you can switch later without starting over.
Full IT outsourcing
- Works best for firms without any internal IT people.
- We handle the service desk, infrastructure, security and projects.
- One contract and one team answer for all of your IT.
- Your licences, accounts and data stay registered to you.
Co-managed IT
- Works best when you have an IT manager or small team.
- You choose what we take on, such as nights or patching.
- Your IT manager keeps the decisions, and we do the work.
- Easy to hand more over as your team or needs change.
Not sure which fits? Our co-managed IT page explains how the shared model works day to day.
Thinking about outsourcing IT in Canada? Start here
Tell us who you are and what you're working on. A senior engineer reads your message before replying, so the first answer is a real read on scope, risk and timing, within an hour, 24/7. Nothing here is a commitment, and we'll tell you plainly if we're not the right fit.
Your request
- Service
- IT Outsourcing Services
What happens next
- A senior engineer replies within an hour, 24/7, never an SDR.
- We book a 30-minute call to listen, sketch options, and flag risks.
- You get a scoped statement of work within 3 business days.
Call the 24/7 line
+1 514-465-1584How do you choose IT outsourcing services in Canada?
Most IT outsourcing companies sound alike on a sales call. These three questions show the real differences before you sign.
Ask who actually does the work.
Some IT outsourcing firms sell the contract locally and pass the tickets to a subcontractor or an overnight team abroad. That isn't always wrong, but you should know before you sign, because it changes who sees your data. Ask where the engineers sit, who answers at 2 a.m. and who you call when a ticket stalls. Our engineers are in Canada, including our IT outsourcing team in Toronto, and you'll always know who's handling your escalation.
Your data rules stay with you.
Under PIPEDA, your company stays accountable for personal information it hands to an IT provider, and the contract must protect it to a comparable standard. Quebec's Law 25 adds specific terms: a written mandate, limits on use, no keeping the data afterwards, and notice of any breach, even an attempted one. For federally regulated lenders and insurers, OSFI's Guideline B-10 also expects an exit plan. We put these terms in writing before we touch your systems.
Make sure you can leave cleanly.
A good IT outsourcing company makes it easy to leave. Your Microsoft 365 tenant, domain names, licences and backups should stay in your company's name, not the provider's. The runbooks, network diagrams and admin passwords we create belong to you, and they're kept where your team can read them. If you bring IT back in-house or move to another provider, we stay on for an agreed handover period so nothing gets lost.
Want a Senior IT Consultant's Read on Your Setup?
Tell us what you run today and what keeps breaking. A senior SMEnode engineer replies within an hour with a first read on scope, risk and timing. No sales handoff.
Request a consultHow our IT outsourcing services in Canada get started
IT service outsourcing usually goes wrong when everything moves over on the same day. We take it over in stages instead. Here's what that looks like. We start by learning what you actually run, then take on one area at a time, and only take responsibility for each one once it's documented and tested. Your staff keep working the whole time.
Engagement phases
Phases 01 to 04
Discover and scope
We list every system, licence, contract and admin account, and spend time with the people doing the work today. You get a written scope, including what stays in-house, before anything changes.
Transition
Monitoring moves first, then the service desk, then servers, network and cloud. Your current team or provider stays involved in each area until we've shown we can run it on our own.
Stabilise
We fix what discovery turned up: backups that have never been restored, unpatched equipment, unmanaged laptops and single points of failure. This is usually when the number of tickets starts to drop.
Run and report
We run your IT day to day as part of our managed IT services, with a named engineer you can call. Each month you get a short report on uptime, tickets, security and what's coming up, so you can plan with real numbers.
What companies ask before outsourcing IT in Canada
Owners and IT managers usually want these six answered before they decide whether outsourcing IT makes sense for them.
Where this work connects.
These disciplines share the same senior team and tend to land together. Follow the thread to the next one.
- SupportIT Support ServicesDay-to-day help for your staff from engineers in Canada who can fix the problem.
- SharedCo-Managed ITSenior engineers who work alongside your internal IT team instead of replacing it.
- RecoverBackup and Disaster RecoveryBackups we restore on a schedule, so you know they'll work when you need them.
